Data Protection & Privacy
Your privacy is a fundamental right, not a checkbox. This Privacy Policy explains clearly and honestly what personal data Senja4D collects from Malaysian members, how we use it, who we share it with, and what control you have over it at every stage.
Privacy at a Glance
A plain-language summary of our key data commitments. The complete legal text follows in the sections below.
Senja4D collects personal data strictly for the purposes of operating your account, processing transactions, and complying with regulatory obligations — nothing more.
Your personal information is never sold, rented, or traded to third-party marketers. Period. Data sharing is limited to service providers and legal obligations as described in this policy.
All data — in transit and at rest — is protected using 256-bit SSL encryption. Financial transactions via DuitNow, Touch 'n Go eWallet, FPX, and other methods are processed securely.
Malaysian members have the right to access, correct, download, and request deletion of their personal data at any time by contacting our support team.
We use cookies and similar tracking technologies to improve your experience. Our Cookie section explains exactly what is collected and how to manage your preferences.
Promotional communications require your consent. You may withdraw consent and opt out of all marketing emails at any time without affecting your account access or gaming privileges.
This Privacy Policy ("Policy") describes how Senja4D ("we", "our", "us", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "Member", "User") who access or use the Senja4D online gaming platform at https://senja4d.cam ("the Website").
Senja4D is an English-language online gaming platform principally serving the Malaysian market, with headquarters in Kuala Lumpur, Malaysia. As the data controller for personal information collected through this Platform, we are committed to handling your data with respect, transparency, and technical rigour.
This Policy has been prepared with the Malaysian Personal Data Protection Act 2010 (PDPA) in mind, along with applicable international data protection standards. It should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy.
By registering an account with Senja4D, you acknowledge that you have read, understood, and consented to the collection and processing of your personal data as described in this Policy. If you do not agree with the terms of this Policy, please do not use the Platform.
ℹ️ Plain English summary: This document tells you exactly what information Senja4D holds about you, why we hold it, and what you can do about it. We have tried to write it as clearly as possible — no deliberate obfuscation, no buried gotchas.
For the purposes of this Privacy Policy, the following definitions apply:
Senja4D collects personal data across several categories, each serving a specific, legitimate operational purpose. The categories of data we collect are described below.
When you create a Senja4D account, we collect: your full legal name, date of birth, email address, mobile phone number, residential address (including city and postcode within Malaysia), and your chosen username and password (stored in hashed form).
To comply with anti-money-laundering obligations and protect the integrity of withdrawals, we collect copies of government-issued identity documents (MyKad, Passport, or Driver's Licence), proof of address documentation (utility bill or bank statement dated within three months), a selfie photograph holding your ID, and documentation of your payment method where required.
We record all financial transactions associated with your account, including deposit amounts and methods (DuitNow, Touch 'n Go eWallet, Boost, GrabPay, FPX, Maybank, CIMB, Public Bank, Hong Leong, BTC, ETH, USDT), withdrawal requests and amounts, bonus credits and wager activity, and account balance history. We do not store full payment card numbers or e-wallet credentials — only the reference data necessary to trace and verify a transaction.
We collect data relating to your use of the Platform, including games played, bet amounts, session durations, win/loss records, bonus usage patterns, and sports betting selections. This data is used for responsible gambling monitoring, account management, and platform improvement.
When you access the Platform, we automatically collect technical information including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URLs, and access timestamps.
⚠️ Sensitive Data: KYC identity documents are treated as sensitive personal data under the PDPA. They are stored in encrypted form, accessed only by authorised compliance personnel, and deleted in accordance with our retention policy once no longer required for regulatory purposes.
Senja4D collects personal data through the following channels:
Under the PDPA and applicable data protection frameworks, Senja4D processes your personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and management | Contractual necessity — required to perform the services you have requested |
| Identity verification (KYC) | Legal obligation — required under anti-money-laundering and gaming regulatory frameworks |
| Processing deposits and withdrawals | Contractual necessity — required to fulfil financial transactions |
| Responsible gambling monitoring | Legal obligation and legitimate interest — player protection duty of care |
| Fraud prevention and security | Legitimate interest — protecting the platform and our members |
| Marketing communications | Consent — you must opt in; you may withdraw consent at any time |
| Platform analytics and improvement | Legitimate interest — improving service quality using aggregated, anonymised data |
| Legal and regulatory compliance | Legal obligation — responding to lawful requests from competent authorities |
Senja4D uses your personal data for the following purposes, each linked to a legitimate basis described in Section 5:
Senja4D does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is shared only in the limited circumstances described below, and in each case only to the extent necessary for the specified purpose.
We engage carefully selected third-party service providers to assist with specific operational functions. These providers act as data processors under contractual agreements that prohibit them from using your data for any purpose beyond the contracted service. Categories of service providers include:
Senja4D may disclose your personal data to competent regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where we are legally required to do so — for example, in response to a valid court order, a statutory investigation, or a mandatory regulatory reporting obligation under anti-money-laundering legislation.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the assets of Senja4D, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy protections applicable to your data under the new ownership structure.
✓ Confirmation: Senja4D does not share your personal data with advertising networks, data brokers, social media platforms, or any third party for commercial profiling or marketing purposes without your explicit prior consent.
The Senja4D Website uses cookies and similar tracking technologies to deliver, maintain, and improve your experience on the Platform. A cookie is a small text file stored on your device when you visit a website. Cookies do not execute programs or install software.
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud prevention | Session / up to 24 hours |
| Functional | Language preferences, remembered settings, game lobby customisation | Up to 12 months |
| Analytics | Page view counts, user flow analysis, feature usage — using aggregated, anonymised data | Up to 24 months |
| Performance | Load time monitoring, error tracking, platform stability diagnostics | Up to 12 months |
Strictly necessary cookies cannot be disabled as they are required for the Platform to function. You may disable functional, analytics, and performance cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain Platform features. Most modern browsers allow you to view, delete, and block cookies through the browser's privacy or security settings menu.
Senja4D retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. Our standard retention periods are as follows:
Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures, unless a legal hold is in place requiring its preservation.
Senja4D implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, and disclosure. These measures include:
⚠️ Your Responsibility: The security of your account is also your responsibility. Use a strong, unique password, do not share your login credentials, and contact support immediately at [email protected] if you believe your account has been accessed without your authorisation.
Senja4D's primary data infrastructure is located within Malaysia. However, certain service providers — including cloud hosting, analytics, and KYC verification partners — may process your data in jurisdictions outside Malaysia.
Where personal data is transferred to processors located outside Malaysia, Senja4D ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Malaysian PDPA. These safeguards include contractual data processing agreements that impose binding obligations on recipient processors regarding security, confidentiality, and the prohibition of unauthorised secondary use of your data.
By using the Senja4D Platform and consenting to this Privacy Policy, you acknowledge and agree to the transfer of your personal data to service provider jurisdictions as described above, subject to the safeguards outlined herein.
As a data subject under the Malaysian PDPA and applicable international frameworks, you have the following rights with respect to your personal data held by Senja4D. To exercise any of these rights, please contact us via live chat or at [email protected]. We will respond to verified requests within thirty (30) calendar days.
The Senja4D Platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 — whether through our registration checks, KYC process, or a third-party report — we will take immediate steps to close the associated account, delete the collected data, and where appropriate, refer the matter to relevant authorities.
If you are a parent or guardian and you believe that your child under the age of 21 has registered an account on the Senja4D Platform, please contact our support team immediately at [email protected] or via live chat. We will investigate and take appropriate action promptly.
⚠️ 21+ Only: Senja4D operates a strict 21+ age policy. Underage gambling is illegal and harmful. All accounts undergo age verification as part of the KYC process. We actively work to prevent underage access to the Platform.
Senja4D may send you promotional communications — including bonus offers, new game announcements, and platform news — where you have explicitly consented to receive them during registration or at a later date. Marketing communications are sent via email and, where consent has been given, via SMS or push notifications.
You may withdraw your consent to receive marketing communications at any time by:
Opting out of marketing communications will not affect your ability to use the Platform or receive transactional communications (such as deposit confirmations, withdrawal notifications, security alerts, and policy updates), which are sent on the basis of contractual necessity and legal obligation rather than marketing consent.
In accordance with our responsible gambling obligations, Senja4D may send you account-level communications relating to gaming activity, deposit limits, or responsible gambling resources. These communications cannot be opted out of, as they are sent in fulfilment of our duty of care to Members and are based on a legal and legitimate interest basis rather than marketing consent.
The Senja4D Website does not contain links to third-party websites for commercial or affiliate purposes. However, in the event that any reference to an external resource appears on the Platform (for example, in responsible gambling guidance), please be aware that Senja4D has no control over the content, privacy practices, or data collection activities of external websites.
This Privacy Policy applies exclusively to personal data collected and processed by Senja4D in connection with the Platform. Senja4D accepts no responsibility or liability for the privacy practices of any third-party website or service that may be referenced.
Senja4D reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform operations, or data processing practices. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Where changes are material — meaning they significantly affect how we collect or use your personal data, or affect your rights as a data subject — Senja4D will notify registered Members by email and by displaying a prominent notice on the Platform at least seven (7) days prior to the changes taking effect.
Your continued use of the Platform following the effective date of any amendments constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you must cease use of the Platform and contact our support team to request account closure and, where applicable, deletion of your data in accordance with Section 12 of this Policy.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or would like to raise a concern about how Senja4D handles your personal data, please contact us through the following channels:
We are committed to resolving all privacy enquiries and data rights requests promptly. We will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) calendar days, or inform you if additional time is required.
If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the relevant data protection authority in Malaysia — the Personal Data Protection Commissioner — as established under the PDPA 2010.
🔗 Related Pages: For the full rules governing your use of the Platform, please review our Terms & Conditions. For information on responsible gambling tools and support resources, visit our Responsible Gambling page. If you have general questions, our FAQ page covers many common enquiries.
Your Privacy Rights
All of these rights are available to every registered Senja4D member. Contact our support team at any time to exercise them — no justification required for most requests.
Request a full copy of the personal data Senja4D holds about you, including how it is used and with whom it has been shared.
Ask us to correct any personal data that is wrong, outdated, or incomplete. Many fields can be updated directly in your account dashboard.
Ask us to delete your personal data in certain circumstances. Some data must be retained for legal reasons — we will tell you clearly if this applies.
Request that we limit how we use your data while a dispute or objection is being reviewed — your data stays on record but active processing is paused.
Where technically feasible, request your data in a portable, machine-readable format so you can transfer it to another service provider of your choice.
Withdraw consent for marketing communications at any time — no explanation needed, and it won't affect your ability to use the Platform.
To exercise any of these rights, contact us via live chat or email at [email protected]. We will respond within 30 calendar days.
We handle your personal data with care, transparency, and a genuine respect for your rights as a Malaysian player. Any questions? Our support team is here 24/7.
21+ For players aged 21 and above only. Senja4D is operated for entertainment and gaming purposes. Play responsibly.